The following are instructions to keep you safe:
-Only burn our candles on heat resistant surfaces
-Never leave a burning candle unattended for any length of time
-Keep candles away from children, pets and any flammable objects.
-Don’t place candles on our around other heat sources
-Keep the candle free of foreign objects like wick trimmings, matches etc.
My candle isn’t burning evenly
Did you know that all candles have a memory? It is important for your first burn to let a candle burn so that the melted wax reaches all the way to the edge of our containers. This helps to ensure you don’t experience tunneling the next few times you light it.
My candle is smoking
Normally our candles should not produce smoke or soot, however, if our candles feel they are being mistreated there is a chance they can start to get a bit temperamental. Here are some things you should to do take the best care of your candle:
-Don’t put your candle in a drafty or windy area like a hallway or close to a window
-Don’t burn your candle for longer than 4 hours at a time
-Make sure your wick is trimmed to ¼” each time you burn it.
-Always let your wax fully cool and harden before relighting.
My candle is drowning/ My candle won't stay lit
Sometimes it is possible your wax could cause your wick to go out. This happens if you are burning any candle for only short periods of time, if you didn’t burn the candle to the edges for it’s first burn, or if you trimmed your wick too short. Try to burn your candle for longer amounts of time to help it “catch up” to the rest of the melt pool.
If you think you have over trimmed your wick, you can try to use something (like a butter knife) to scrape out a bit of wax next to the wick in order to relight it. If your candle is tunneling it can make it difficult for your candle to stay lit. In order to fix this you can use the butter knife to level out the wax by removing the tunneling wax. Make sure you burn the candle to the edges on any relight.
What else can I do to fix a tunneling candle?
When you don't let a candle achieve a full melt pool (the melted wax reaches all the way to the edge of the container), the candle can burn down the center, leaving a ring of un-melted wax around the outside of the candle. This means your candle won't burn evenly, and the wick could eventually be drowned out by the melting wax.
Thankfully there are a few ways to fix this. The method we suggest is:
1) Lighting your candle (if your candle wax has already re-hardened and it won't relight please see the question above this one).
2) Wrap a piece of aluminum foil around the top of the lit candle and poke a small hole in it.
3) Keep a close eye on it, but let it burn like this for a few hours.
4) Check on it every half-hour or so until the melt pool is even, and no hardened wax remains on the sides of the candle. Once it is even, blow out the candle and let the foil cool before you touch it.
This method helps trap enough heat inside the top of the candle that it will melt the stubborn sides.
**If your melted wax extinguishes your wick during this, we suggest using a paper towel to soak up the excess to help level out the wax, and then re-lighting if needed.